Contact Us

Contact Us

Welcome to the Contact Us page for CopyTrading. We value your questions, feedback, and inquiries, and we’re here to assist you in any way possible. Whether you need help with our platform, have questions about our services, or want to provide feedback, reaching out to us is simple and straightforward.

How to Get in Touch

1. Customer Support

For immediate assistance with any issues or questions you may have about using our platform, our customer support team is available to help you. You can contact us via:

• Email: Send us a detailed email at [email protected]. Our team responds to emails within 24 hours.
• Phone: Call us at +1-800-123-4567 for real-time support. Our phone lines are open from 9 AM to 6 PM, Monday through Friday.
• Live Chat: Visit our website and use the live chat feature available in the lower right corner of the screen. Our representatives are online from 9 AM to 6 PM to assist you.

2. General Inquiries

For any general questions or information about our services, partnerships, or media relations, please contact us through:

• Email: Reach out to [email protected].
• Mailing Address: CopyTrading Inc. 123 Financial District Suite 456 New York, NY 10001 USA

3. Technical Support

If you encounter technical issues with our platform, our technical support team is ready to assist you. Please provide as much detail as possible about the issue you’re facing to help us resolve it quickly.

• Email: Contact [email protected].
• Support Portal: Visit our Support Portal to access guides, tutorials, and troubleshooting tips.

4. Feedback and Suggestions

We are always looking to improve our services. If you have suggestions or feedback about our platform, please share your thoughts with us:

• Email: Send your feedback to [email protected]. We review all feedback and use it to enhance our services.

Office Hours

Our customer support and technical support teams are available from 9 AM to 6 PM (EST), Monday through Friday. If you contact us outside of these hours, we will get back to you on the next business day.

Frequently Asked Questions (FAQs)

How do I get started with CopyTrading?

Getting started with CopyTrading is simple. First, sign up on our website and create an account. Next, deposit funds into your account and choose a Master Account to follow. Set your copy ratio according to your free margin, and our platform will automatically replicate the Master Account’s trades in your account. For detailed instructions, visit our Getting Started Guide.

 What is the refund policy for the subscription?

We offer a refund guarantee if there are no trading signals from the Master Accounts you’ve subscribed to. If you do not receive any trading signals within a specified period, you are eligible for a refund. For more details on our refund policy, please refer to our Refund Policy Page.

How can I choose the right Master Account?

To choose the right Master Account, review our Master Accounts Rating List available on our platform. This list ranks accounts based on their efficiency and profit growth. You can also explore detailed statistics for each Master Account to make an informed decision. If you need assistance, our support team is happy to guide you.

How can I become a Master Account?

If you are an experienced trader and wish to become a Master Account, you need to apply through our Master Account Registration page. We will review your application and, upon approval, you can start offering your trading signals to subscribers. For further details, contact our support team.

What measures are in place to ensure the security of my account?

We prioritize the security of your account and personal information. Our platform uses advanced encryption and security protocols to protect your data. We also implement regular security audits and have a dedicated team monitoring for any suspicious activity. For more information on our security measures, visit our Security Page.

We Look Forward to Hearing from You

Your satisfaction is our top priority. Whether you have questions, need support, or wish to provide feedback, we are here to help. Reach out to us through the contact methods listed above, and we will get back to you as quickly as possible.

Thank you for choosing CopyTrading. We are excited to support you on your trading journey and look forward to assisting you with your needs.